The User Experience

Now that we’ve had a chance to go over the various features of Ubuntu and its included applications, we can get to the burning question: how is it?

In a nutshell, my own experience with Ubuntu has been that it’s capable of meeting 95% of my daily needs, and 75% of my weekly needs. Outside of the lack of the ability to sync my iPhone (which again is Apple’s fault), on any given day I did not need to boot up Windows. However in any given week I would need to boot in to Windows upwards of several times to run various Windows programs that don’t work under Wine or have a doppelganger for Ubuntu, not counting Windows games which also required booting back in to Windows. The result was that there was more dual booting than I would have liked, but it was acceptable.

What worked best for me under Ubuntu were the most common tasks, which makes sense given Ubuntu’s focus. We’ve already hit on how great Firefox is under Ubuntu, but also music playback, email, and word processing worked well. There was never any point where I felt like I could absolutely not accomplish something related to these tasks when using Ubuntu. However with that I will put the disclaimer that I didn’t find Ubuntu to be significantly better at any of these tasks – it was merely good enough.

If this sounds boring, it is. There’s not a lot to be said about otherwise mundane things that work well. Windows and Mac OS X could do these things, and so could Ubuntu. The distinguishing factor here really isn’t functionality; it’s that all of this was free.

In many situations Windows would still offer a better experience than Ubuntu. Sometimes this is a more polished GUI, as it is Ubuntu often looks like an orange version of Mac OS 9 (the bad Mac OS). Other times this would come down to professionally developed programs having an extra feature or two that while not critical, were nice to have. There are numerous little things like these that still keep Ubuntu well-separated from Windows and Mac OS X.

One item where I feel Ubuntu failed in particular is CLI use, which was a condition I outlined earlier. I wasn’t able to avoid using the CLI under Ubuntu, in fact I didn’t even come close. Some of this comes down to the fact that user generated support often uses CLI commands in lieu of instructions for dealing with the GUI, and in other situations such as mounting ISOs and installing video card drivers the situation was completely unavoidable. These are correctable problems.

Along those lines the default configuration of Ubuntu leaves me scratching my head. For example, Ubuntu has a file indexer and search system ala Windows Search and Spotlight. For whatever reason this indexer is not enabled by default and as a result it’s quite easy to miss. By the same token Compiz defaults to not using v-sync, which means windows will tear when moved. This is something hardware accelerated compositing specifically exists to solve. These items, along with finding a way (any way) to install the Microsoft Core Fonts by default so that the font disparity no longer exists would make the initial experience a better one.

The biggest negative influences in the Ubuntu experience were the items we listed under Things That Went Wrong. It’s easy to pick at things that don’t work, but these also happen to be the things that drove me out of Ubuntu for that moment. Meanwhile the biggest positive influences come down to Firefox and Totem. Neither is perfect, but as I discussed in their respective sections they’re great programs that are much better than the default programs found with Windows and Mac OS X.

Overall I found the Ubuntu experience to be decent, but not spectacular. Next to any issues listed out above, there’s a general lack of killer applications. As a result unless you specifically value the fact that it’s free (in either sense of the word) or the security benefits of it not being Windows, then there’s really nothing there that makes Ubuntu compelling compared to Windows or Mac OS X.

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  • Eeqmcsq - Wednesday, August 26, 2009 - link

    for your time spent on writing this article. I've made the jump to from Windows to Ubuntu (and Xubuntu for my older computers) back around 7.10 and 8.04 and I went through some of the headaches in adjusting to Ubuntu, but I eventually solved all of them and I'm quite settled in now.

    One comment about finding help in the form of command line instructions, rather than GUI instructions. GUI instructions for Ubuntu would not be useful for Kubuntu or Xubuntu, since they use different window managers. The command line solutions usually work for all three.

    Also, boot times were noticeably improved in 9.04. Perhaps you can run a quick retest on it.

    And you CAN install stuff when using the live CD. I've installed a couple of temperature monitoring utilities when I was stress testing my motherboard.

    Finally, thanks again for writing such a thorough look into your Ubuntu experiences. It was a great read in seeing how far Ubuntu has come and what it still lacks.
  • fepple - Thursday, August 27, 2009 - link

    Yeah, you can set the APT sources to use a CD. There is an option for it 'system' > 'administor' > 'software source', or you can edit the /etc/apt/sources.list file
  • clarkn0va - Wednesday, August 26, 2009 - link

    [quote]since SMB is the predominant protocol for consumer file server gear, it’s a fair test of such use.[/quote]

    While this comment is not false, it presents a lazy approach to comparison; it's a one-sided contest, and Linux, pitted against Windows on home turf, doesn't stand much of a chance.

    You as much as acknowledge this in the article, so why not provide some counterpoint? For example, consumer file server gear, even if it supports SMB almost ubiquitously, is usually *nix-based. So instead of just showing Windows and Linux clients interacting with Windows servers, show them interacting with *nix servers as well. Do some NFS transfers as well; NFS is well supported in consumer NAS these days.

    You also really missed the boat on the video drivers. 8.04 was not the first Ubuntu release to include the Restricted Drivers Manager (known simply as "Hardware Drivers" in later releases). This handy app will identify hardware, such as AMD and NVIDIA GPUs, that can take advantage of proprietary drivers, and will offer to to install the same via synaptic (APT) with just a click of the mouse. No CLI, no headaches.

    Still, a thorough review, and generally well-researched. I'm looking forward to the 9.04 follow-up.

    Since you mentioned hardware HD decoding, I recommend taking a look at smplayer from the testing ppa (https://launchpad.net/~rvm/+archive/testing)">https://launchpad.net/~rvm/+archive/testing). Unfortunately vdpau doesn't work with the nvidia blobs in the default Ubuntu repos, but I believe there's a PPA providing vdpau-compatible blobs for anybody not wanting to do CLI installs.

    db
  • VaultDweller - Wednesday, August 26, 2009 - link

    [quote]While this comment is not false, it presents a lazy approach to comparison; it's a one-sided contest, and Linux, pitted against Windows on home turf, doesn't stand much of a chance. [/quote]

    This isn't Linux pitted against Windows on home turf, it's Linux pitted against Windows in the real world.
  • clarkn0va - Wednesday, August 26, 2009 - link

    Well, no doubt SMB is the dominant method of sharing files for consumers in general. Obviously comparing Linux to Windows makes sense in a world where Windows is the incumbent, but it's not the whole story.

    I hope Part 2 will address some of the objective benefits of Ubuntu, and not fall into the trap of "worse because it's not the same as Windows".
  • VaultDweller - Wednesday, August 26, 2009 - link

    I agree in principle, but there has to be a distinction between "Worse because it's not compatible with Windows," "Worse because it's not as easy as Windows," and "Worse because it's not the same as Windows." Die-hard *nix advocates tend to dismiss the first two as if they were the latter, and this tends to undermine their argument.

    Also, in some cases "Worse because it's not the same as Windows" can be a valid point, because the public has been trained to the point that the Windows way is the "intuitive" way. Of course, this isn't truly intuitive, as people who learned Linux first would find Linux methodologies more intuitive - but that's largely a moot point, as that's not the reality we live in today. You could say the same thing about the color red - in the western world, when we see red we can intuitively guess that it means Stop, or Warning, or Error, etc. The fact that this is not an understanding we're born with but rather a socially acquired intuition does not mean it would be any easier to suddenly change the color of traffic lights and expect people to adjust without problems.
  • Ryan Smith - Wednesday, August 26, 2009 - link

    All of the NAS gear I can get my hands on is either SMB only, or is a Time Capsule which is SMB + AFP. I don't have anything that does NFS, which isn't so much a comment on testing (I could always set up another box) as it is usefulness. NFS just isn't common on consumer gear; SMB is a more important metric if you're looking at file transfer performance, because that's what most people are going to be working with. This doesn't preclude doing NFS at a later time though.

    And the Restricted Drivers Manager is limited to the drivers in the Hardy repository, which means they're a year+ out of date.
  • amrs - Wednesday, September 30, 2009 - link

    Interestingly, if one checks the SmallNetBuilder NAS charts, it looks like out of 87 NAS devices, 49 have NFS. 56% in other words. And you say NFS isn't common? Really now? Seems a little biased to me.
  • ekul - Wednesday, August 26, 2009 - link

    While a lot of your issues have complicated solutions or lengthy technical backstories I can solve your complaint of smb shares mounted in nautilus not being useful in non-gtk applications in one simple command (or as you seem to hate commands the gui can do it too).

    theory: make a symlink to the directory nautilus mounts to so it can be easily accessed. Symlinks to directories or files are transparently (to users and applications) identical to the location they refer to. Windows doesn't have symlinks (only useless shortcuts) so it isn't surprising you were not aware to do it.

    howto: gvfs uses the directory /home/$USER/.gvfs as a mount point so link to it:
    ln -s ~/.gvfs ~/linkname

    howto gui: in nautilus go to your home folder then choose view -> show hidden files. Right click on .gvfs and choose make link. Then you can rename the link to whatever you want and hide hidden files again.

    hint: symlinks are your best friend. My home dir is littered with links to places on the filesystem I visit a lot to avoid a lot of clicking/typing
  • Ryan Smith - Wednesday, August 26, 2009 - link

    I suddenly feel very humiliated...

    The symlink is a very elegant solution, I'm embarrassed I didn't think of that myself. It's a bit of a lousy solution in that there even needs to be a solution, but as far as things go that's a very insightful suggestion.

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